General condition of sales

The site (hereinafter referred to as “Website”) is edited and published by HG Timepiece SA (hereinafter referred to as “HGT”). Please refer to our Legal Notice for more information about our company, as well as the other terms and conditions governing access to our Website:
Terms of Use;
Privacy Notice;
Cookies Notice.

By using our Website, you signify your consent and agreement to all of these terms and conditions. If you do not agree to these terms, you are not permitted to continue using the Website and our services.

When you order our products by email or through our Website, you acknowledge being 18 years old or older. You must also read and accept the present General Conditions of Sale (hereinafter referred to as “GCS”), which will govern the terms and conditions of all orders of our products.


The description of the Products on our Website is approximate only and images of Products are for illustrative purposes only. Whilst we make every effort to be as accurate as possible on our site in the description of the Products (including, without limitation, the size, weight, capacities and dimensions of the Products) and to display colors accurately, any description is approximate only and we cannot guarantee that the colors displayed on our Website accurately reflect the color of the Products.

The packaging of the Products may also vary from that shown in the images on our Website.

All Products shown on our Website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available. If the Product you ordered is not available, we will not process your order.


Any order must be preceded by the validation, by the Client, of these GCS to be definitively validated by HGT.

HGT’s products are presented on a Product Sheet on which the Client has the opportunity, before finalizing his/her order, to verify the selling price, shipping costs based on the delivery address entered, as well as the description of the product.

To place an order, you must add the selected products to your shopping cart. The cart summarizes the products selected, as well as their prices. You may at any time change or remove the products added in your cart before validating the order.

To place an order, you must follow the following steps:

1. Adding the product to the cart, a pop-up page opens, you must click on “Next Step” to access the billing fields;

2. Billing: You must complete the form to add your billing information. Verification of the information. You must click on “Next Step” to go to the delivery fields;

3. Delivery: You must complete the form to add your delivery address if different of the invoicing address. You must click on “Next Step” to go to the confirmation order page;

4. Payment: Summary of the order (which cannot be modified anymore), you must choose the payment method. You must validate the general condition of sale and click on “Place order in conjunction with a liability to pay” to proceed with the payment. You are then redirected to the secure page of the payment service you choose to pay the order;

5. Order Confirmation: Page confirming your order and payment.

All prices for the Products, applicable taxes and other charges are in local currency, unless otherwise stated. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice.

All the Products offered for sale are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain Products and to substitute products without prior notice.

Once the payment is made, the Client will receive an e-mail highlighting the essential information of the latter, mentioning the delivery information, as an indication.

If for any reason beyond its control, HGT cannot proceed with the delivery of the ordered product, it undertakes to send an informational e-mail to the Client to inform him/her of the follow-up and the processing of the order.

HGT retains ownership of the delivered products until full payment of the invoices and reserves the right to suspend delivery in the event of late payment and this until full settlement of the account.

HGT reserves the right to refuse any order for legitimate reasons, and in particular, without this list being exhaustive, in cases where the quantities ordered are abnormally high or unusual for a single Client, in case of fraud or attempted fraud and in case of payment incident.


3.1 The Client may exercise his or her right of withdrawal, without having to give reasons, for a period of fourteen (14) clear days from the date the Client receives the Product. It is specified that the day on which the contract is concluded is not counted in the fourteen (14) day period mentioned above. This period starts at the beginning of the first hour of the first day and ends at the end of the last hour of the last day of the period. If this period expires on a Saturday, Sunday or public holiday, it shall be extended to the next business day. 3.2 To exercise the right of withdrawal, the Client must notify HGT: – His decision to exercise his right of withdrawal from the sales contract concluded with HGT by means of an unambiguous statement (for example, by post to the address given in point 3.3 below or by e-mail to the address info (at) To facilitate the exercise of its right of withdrawal, a form is also available in Enclosure 1 of these general conditions of sale. This form may be used by the Client and returned by e-mail to the above address or by post to the address given in point 3.3 below. An acknowledgement of receipt will then be sent to the Client by HGT; – This declaration must mention the Clients’ first and last name, his postal address and, when available, his telephone number and e-mail address, as well as his order number. 3.3 The Client shall then return the Product subject to the right of withdrawal to HGT without undue delay and at the latest within fourteen (14) clear days following the communication of his decision to withdraw, to the following address HG Timepiece SA Chemin de Plein-Air 1B, 1180 Rolle – Swizterland 3.4 Subject to the above, HGT will reimburse the Client, by the same method as that used for payment, the price of the returned products and the invoiced shipping costs (on the basis of standard shipping costs), if they have already been paid by the Client, and this within fourteen (14) days following the date of the effective return of the Products or following the receipt of the proof of shipment of the Products by the Client, it being specified that the date retained is the one of the aforementioned fact which occurs first. The costs of reshipment shall be borne by the Client. If the right of withdrawal is not exercised within fourteen (14) days following receipt of the Products by the Client, the sale is considered final. 3.5 The Client is informed that, he/she may be held liable in case of depreciation of the Products resulting from handling other than that necessary to appreciate the nature, characteristics, and proper functioning of these Products. This use must consist of handling similar to that which the Client would be allowed to carry out in a store.


The Prices displayed on the HGT Website are those in effect on the day of the order by the Client.
The Prices are mentioned on the Website in Swiss Francs (CHF).
Prices include Swiss VAT for delivery in Switzerland but excluded any customs duties and other taxes. Certain countries outside Switzerland may be subject to additional charges (duties, taxes) upon reception depending upon the legislation of their country.
For any delivery to an address outside Switzerland, the Client will be invoiced the product price excluding tax and VAT, by HGT. In this case, please note that that your shipment may be subject to import fees upon arrival in the destination country. Any incurred importation fees or taxes are the responsibility of the Client


Invoices issued by HGT are payable in full.

Payment can be made by;

– Stripes
– PayPal
– Direct bank transfer

In case of exercise of the Client’s right of withdrawal under the conditions mentioned above, HGT will credit the credit card of the Client in return.


We fulfill and ship orders around the world via FedEx for the Hourglsass, and Airfreight for the Klepsydra. Our shipments are shipped via insured expedited service. Orders are shipped within two (2) to four (4) months for the Hourglass and four (4) to six (6) months for the Klepsydra.
We inform you by e-mail once the Products are picked up for shipment by the carrier. We will send you a tracking number by e-mail as well.
Your signature will be requested by the carrier to ensure safe delivery.

a. Delivery and billing address

The Products are delivered by HGT to the address indicated by the Client when ordering.

b. Shipping costs

Transport costs are covered by us.

In the event of delivery outside Switzerland, the Client remains responsible, as an importer, for the payment of all customs duties, taxes or other charges imposed on arrival of the Product at the delivery address mentioned in the order.

HGT cannot be required to check and inform each Client about the customs duties or taxes applicable for each delivery destination.

c. Delivery time

The delivery times indicated by HGT, in the order, are as accurate as possible.
In case of delay in delivery, HGT will inform the Customer by e-mail.
When the Product ordered is not delivered by HGT on the delivery date indicated at the time of the order, or, failing that, at the latest thirty (30) days after the conclusion of the sales contract between the Client and HGT, the Client may, after having enjoined HGT by registered letter with acknowledgement of receipt or by a written document on another durable medium without success to perform his obligation to deliver within a reasonable additional period, cancel the sales contract by registered letter with acknowledgement of receipt or by a written document on another durable medium.
d. Product Verification

At the time of receipt of his/her order, the Client is required to check the condition of the packaging of the goods and report on the delivery note all visible damage due to transport.

Any incident concerning the delivery (damage, missing product compared to the delivery note, damaged parcel, broken products) will be imperatively reported to HGT within 24 hours maximum, to the following address: info (at) or via the “contact us” section of the Website.


Routine maintenance and cleaning of the products is the responsibility of the Client. 

Due to the technical nature of the products, and for safety reasons, repairs shall only be carried out by the HGT after-sales service in accordance with the specific conditions of each product.

Consequently, HGT will be released from any liability in case of modification, repair, addition and/or replacement of spare parts on the product by any other party other than HGT after-sales service.


a. Warranty period

HGT pays particular attention to the quality of its products, which benefit, from the day of delivery to the Client, from a warranty of 2 years for its products.

b. Repairs outside guarantees

In case of a repair request for a product whose warranty has expired, HGT will offer a quote to the Client.

c. Force majeure

HGT cannot be held liable for breach of its contractual obligations due to a fortuitous event or a case of force majeure.

Similarly, HGT cannot be held liable for delay due to a product being out of stock at one of its suppliers.


If any provision or part of the provisions of these GCS should be deemed illegal, void or unenforceable, such provision or partial provision shall be deemed not to form part of these GCS.

The legality, validity or enforceability of the other provisions of these General Conditions of Sale will not be affected, unless the law in force requires the opposite.

These GCS (together with the above-mentioned conditions and related policies) constitute the entire agreement between HGT and the Client with respect to the ordering of products, and cancel and replace any agreement, drafts, covenant or other agreement of any kind entered into by the parties, whether verbal or written, with respect to that object.


In terms of data protection, the Client must refer to and comply with HGT’s Privacy Policy and Cookie Policy.


The GCS are governed by Swiss law, without regard to the principles of conflict of laws. In the event of a dispute concerning the interpretation, execution or termination of the GCS, we encourage you as a matter of priority to contact us in an attempt to resolve the dispute amicably. HGT hereby notifies the Client that there are alternative dispute settlement options such as mediation. EU’s Customers might for example contact the platform of amicable solution to the dispute of the European Commission available at . If the dispute cannot be settled amicably, you agree with us to bring the dispute before the Courts of Lausanne of the Canton of Vaud (SWITZERLAND), subject to recourse to the Federal Court. The terms of this article do not deprive consumers of their right to take legal action, or to defense in the event of legal action, in their country of residence or domicile, or of their right to consumer protection measures as set out in the legislation applicable in their country of residence.


If you have any questions about these General Conditions of Sale, please do not hesitate to contact us at info (at)


HGT reserves the right to make changes, revisions, corrections and/or improvements to the content of the Website, including all the conditions governing the Website, as well as these GCS, at any time without notice, but does not take responsibility for them. You agree to all revisions of the Terms and Conditions and GCS and we invite you to periodically visit this page and related pages to review the Terms and Conditions and GCS that apply to your orders.

Last update : July 2021.


Complete and return this form only if you wish to withdraw from the contract

To :

HG Timepiece SA
Chemin de Plein-Air 1B, 1180 Rolle – Swizterland

Or by e-mail info (at)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following products (*),

• Ordered on (*)/received on (*),

• Name of consumer(s),
• Address of consumer(s),

• Signature of consumer(s) (only if this form is notified on paper),

• [Date]

(*) Delete as appropriate.